Support

TERMS AND CONDITIONS

Payment terms are Net 30 days from the date of invoice to approved accounts. We accept Visa, Master Card and American Express. Charges will be made to your credit card upon date of invoice.

Prices are subject to change without notice. In the event of a printing error, Decker Petroleum Equipment reserves the right to charge the correct price. Please confirm pricing with a representative in our Sales Dept. Our prices do not include freight or any federal, state or local taxes.

Applicable sales tax will be added to all items for customers in Texas, where Decker Petroleum Equipment has an office and that do not have a tax exempt resale certificate issued by the state. If you are tax-exempt, please fax a copy of your form to 503-375-4203.

Substitution of products of equal or superior quality (due to manufacturer problems or regional availability) may be made to improve service.

Photographs and diagrams in the catalog are meant to represent our products as closely as possible. Due to continuing manufacturing changes, we cannot guarantee products shipped will exactly match the pictures shown in the catalog.

SHIPPING

Please inspect merchandise upon delivery and report any damage or shortage within (5) five days by calling 503-409-5122.

All items are priced FOB Salem, OR or manufacturer location shipping point, at the discretion of Decker Petroleum Equipment, unless otherwise agreed to by Decker Petroleum Equipment. Shipping charges are extra, and will be added to invoice. Orders for in-stock items will normally ship the same day or next day. We strive to use UPS wherever possible to keep costs down. If another type of carrier is desired, please indicated the company and an account number that we can bill for this service.

Partial Delivery: We reserve the right to make partial shipments. Invoices covering those shipments should be paid when they fall due.

RETURNS

No returns will be accepted after 30 days receipt, with exception to warranty items. Returns must be received in unused resalable condition (new and in original package), with exception to warranty claims. All returns are freight pre-paid by the customer and may be subject to a 25% restocking charge or higher dependent on the manufacturers return policies.

Return Merchandise requires a Return Merchandise Authorization (RMA) number assigned prior to shipment. Please complete our RMA form; obtain one by calling 503-409-5122 and speaking with Bill Armstrong or e-mail us using the form at the bottom of this page.

Please be prepared to provide the following information:

• Invoice or Order Number
• Item Numbers
• Your Contact Information

Returns will not be accepted without an RMA number. All packages must be clearly marked with the RMA number. Items returned to Decker Petroleum Equipment without proper documentation will be subject to a restocking charge of 25% or higher dependent upon the manufacturer return policies.

Returns caused by customer ordering errors will be charged round trip freight, and a 25% restocking charge or higher dependent upon the manufacturers return policies. Special order items could be Non-returnable, please confirm suitable before purchase.

For Warranty Items, once the item has a positive warranty determination, a replacement, repair or credit will be issued at the manufacturer’s discretion. Credit or replacements will be issued when goods are received, inspected and the item(s) is/are approved by Decker Petroleum Equipment or once credit is received from the manufacturer. Orders CANCELLED after shipment are subject to round trip freight charges.

Cancellation charges on MTO (Made to Order) items may be 50% or higher dependent on the manufacturers return policies.

THESE TERMS AND CONDITIONS SHALL CONSTITUTE THE ENTIRE AGREEMENT BETWEEN DECKER PETROLEUM EQUIPMENT AND THE PURCHASER, AND SHALL BE GOVERNED BY AND CONSTRUED ACCORDING TO THE LAWS OF THE STATE OF OREGON AND THE UNITED STATES OF AMERICA.